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Help Desk and Support

We believe our approach is what sets us apart from other service providers. Our support function is an integral part of our services team, meaning we provide a joined-up approach to issue resolution rather than an isolated technical response. 

For our customers with current maintenance contracts we provide telephone and email support during office hours to resolve technical or product issues. We also provide software upgrades free of charge as part of all maintenance contracts and customers are advised of the availability and suitability of all new releases. 

Please contact us to renew your Cognos support contract. 

IBM products that are going out of support in 2018

30th April

IBM Cognos Planning 10.1.1

30th September

CAFE 10.2.0

TM1 10.2.0

Express 10.2.1

Executive viewer 10.2.x

Metrics 10.2.x


Email Support:


Products we support:

IBM Planning Analytics

IBM Cognos Analytics

IBM Cognos TM1

IBM Cognos Business Intelligence

IBM Cognos Planning 

IBM Cognos Controller